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Cancellation Policy

Cancellation of orders

Orders can be cancelled up to 7 working days after your order has been submitted. If the item has already been dispatched then the customer must return the goods at their own cost.

Lily Flame can be contacted for this purpose either by email ( or by phone 01963 240463 (between 9am and 4.30pm Monday to Friday).

If orders are cancelled in this way, the products ordered will not be dispatched to the customer and Lily-Flame will refund your money by way of credit card transaction or company cheque.