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Delivery Policy

How much are the delivery charges?

Delivery is £2.00 for most mainland orders throughout the UK.

If you live anywhere below, please call for additional postage charges. Scottish Highlands, Scilly Isles, Isle of Man, Northern Ireland or Isle of Wight.

How will my product be sent?

Your order will be sent using an appropriate next working day service. Dependant on the value of your order it may be sent by Royal Mail first class or FedEx Carriers. A signature is required upon receipt for orders sent via FedEx.

When will I receive my order?

Virtually all orders made online before 2pm will be sent out the same day. Worst case scenario, the following day, as soon as payment has been received. Any items out of stock will normally be delivered within 7 to 10 working days (though we are rarely out of stock). We will advise by e-mail once your order has been despatched. However, we will not despatch your order until all items are ready for delivery.

If you require any further information which is not available by following our customer services links, please contact us directly on 01963 240463 (Mon-Friday 9am – 4.30pm) or email info@lily-flame.co.uk